Finding the Right Roofer: Tips for Choosing a Pro You Can Trust

Aug 3

Choosing the right roofer is one of the most important decisions you can make as a homeowner or commercial property owner. Your roof protects everything underneath it—your family, your belongings, and your building’s structure. Hiring the wrong contractor can lead to poor workmanship, hidden costs, or long-term damage. Whether you need a small repair or a full replacement, here are clear tips to help you choose a roofing professional you can trust.

1. Ask for Referrals and Research Reviews

Start by asking friends, neighbors, or other property owners if they can recommend a roofer. People you trust are more likely to give honest feedback based on real experiences.

Next, look at online reviews on websites like Google, Yelp, and Better Business Bureau. Be cautious if a company has no reviews or only glowing 5-star ratings with no details—those could be fake. Look for comments about communication, punctuality, cleanliness, and quality of work.

(B1) Not sure if you need repairs or a full replacement? Read our guide on How to Decide What Your Roof Really Needs before you start your search for a contractor.

2. Check Licensing and Insurance

A professional roofer should have a valid business license, workers' compensation, and general liability insurance. Ask for proof before signing anything.

Insurance protects you if a worker gets injured on the job or if property damage occurs during the project. Without it, you might be held responsible for unexpected costs.

You can also check if the roofer is bonded, which offers financial protection in case the contractor doesn’t complete the work or meet quality standards.

3. Ask About Experience and Past Projects

Experience matters. Look for roofers who have been in business for several years, ideally with experience working on buildings similar to yours—whether that’s a single-family home or a flat-roof commercial structure.

Ask for examples of recent projects. A professional should be able to show you photos or give addresses you can drive by (with permission).

4. Get Everything in Writing

A trustworthy roofer provides clear written estimates and contracts. The estimate should break down:

Labor and material costs
Estimated project timeline
Payment schedule
Warranty details
Clean-up procedures

Never rely on verbal agreements. Written documentation protects you in case of disputes or delays.

5. Compare Quotes, But Don’t Just Choose the Cheapest

It’s smart to get estimates from at least three roofing companies. But remember—price isn’t everything.

A very low bid may seem tempting but could signal cheap materials, shortcuts, or inexperience. The goal is value, not just savings. Pay attention to how each company communicates, the level of detail in their proposal, and whether they answer your questions thoroughly.

(B3) Even good-looking offers can hide trouble — check out our Guide to Consultation Red Flags to make sure you choose the right roofer.

6. Check Warranty Terms

Roofing warranties come in two forms: one for materials and one for workmanship.

Manufacturer’s Warranty covers defects in roofing materials.
Workmanship Warranty covers errors in installation by the roofer.

Ask how long each warranty lasts and what’s required to keep it valid. A quality roofer stands behind their work and should clearly explain the terms.

7. Understand the Timeline

Before signing a contract, ask when the project will begin and how long it will take. Delays can happen, especially due to weather, but a roofer should offer a reasonable timeline and keep you updated.

Make sure the contract includes a projected start and completion date. Also, discuss what will happen if unexpected problems—like rotten decking—are discovered.

8. Look for Local Expertise

Hiring a local roofing company has many benefits. They understand local building codes, weather conditions, and common roofing problems in your area.

Local roofers are also easier to reach if you need repairs under warranty in the future. A company from out of town might be hard to contact once the work is done.

9. Inspect the Materials Used

Quality materials make a big difference in your roof’s lifespan and durability. Ask the contractor what brands and products they plan to use and why.

For example, some shingles offer longer warranties or better protection against wind and algae. Discuss your options and choose what’s best for your property—not just what’s cheapest.

10. Don’t Ignore Red Flags

Be cautious if the contractor:

Pressures you to sign quickly
Asks for full payment upfront
Doesn’t provide a physical address
Can’t show licensing or insurance
Won’t put terms in writing

These are all signs of an untrustworthy roofer.

(B2 to Pillar) Want even more expert advice on selecting the best contractor? Dive into our Ultimate Guide to Choosing the Perfect Roofer for everything homeowners should know.

11. Evaluate Communication Style

How a roofer communicates tells you a lot about their professionalism. Are they clear, respectful, and responsive? Do they follow up on your questions or show up on time?

Poor communication at the beginning often leads to poor communication during the project. Trust your instincts. A good roofer respects your time and takes the time to explain things clearly.

12. Ask About Clean-Up and Safety

Roofing jobs can be messy. Make sure your roofer includes clean-up in the contract. Ask:

Will they use tarps to protect landscaping?
How will they handle nails and debris?
Do they use magnets to pick up metal pieces?

Also, confirm their safety protocols. Workers should use harnesses, wear protective gear, and follow OSHA guidelines. This protects both the crew and your property.

(B2 to Pillar D) Sagging is just one red flag. Discover more Warning Signs Your Roof Needs Repair so you can take action before it’s too late.

Frequently Asked Questions

1. How can I tell if a roofer is licensed?

Ask the contractor for their license number and verify it with your local licensing board or government website. A professional will not hesitate to share this information.

2. Is it safe to pay a roofer before the work starts?

Most reputable roofers will ask for a small deposit (10–30%) to cover materials. Be wary of anyone who asks for full payment upfront. The balance should be due only after the work is completed and inspected.

3. What should be included in a roofing contract?

Your contract should include the project scope, materials to be used, total cost, payment schedule, estimated timeline, warranty terms, and clean-up plan. It should also list the roofer’s license and insurance details.

4. Can I stay in my house during a roofing project?

Yes, most roofing projects don’t require you to leave your home. However, be prepared for noise and temporary disruptions. For large commercial jobs, it may depend on the size and location of the project area.

5. What if I’m not happy with the work?

Contact the roofer immediately. Reputable contractors will want to make things right. If they don’t respond or fix the issue, refer to your contract and consider contacting your local licensing board or legal counsel.

Conclusion

Finding a roofer you can trust doesn’t have to be overwhelming. By doing a little homework, asking the right questions, and paying attention to red flags, you can protect your investment and feel confident in your decision. Whether you need repairs or a full replacement, the right contractor will deliver reliable work that keeps your roof—and your property—secure for years to come.